Refund policy

Last updated: August 21, 2026

We want you to love your Aposl apparel. If something is not right, please tell us.

The short version. Unworn socks returned with their original packaging can be sent back within 21 days of delivery for a full refund. Worn socks cannot be returned — but if a pair fails in normal use within 30 days, we will replace it or refund it.

1. What you can return

We accept returns of unworn, unwashed socks sent back with their original packaging within 21 days of the delivery date. Because socks are a hygiene item, we cannot accept a return once a pair has been worn.

2. LIMITED WARRANTY — defects

We warrant to the original purchaser that each pair of Aposl socks will be free from defects in material and workmanship in normal wear for 30 days from the date of delivery. This warranty does not cover ordinary wear, damage from washing contrary to the care instructions, or alteration.

What we will do. If a pair fails in normal wear within that 30 days — a seam gives, the toe blows out, the cuff loses its elastic — we will send you a replacement pair or refund that pair, your choice. We pay for the replacement and its shipping. Your refund or replacement is not conditional on sending the failed pair back. We would like to see it so we can make the next run better, and if you are willing to return it we will email you a prepaid shipping label at our expense. You pay nothing either way.

How to make a claim. Email hello@aposl.us with your order number and a photo of the failure. We will reply within two business days and either ship the replacement or issue the refund at that time. There is no form to fill out and nothing to register.

Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the 30-day duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

We are not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

3. Wrong or damaged items

If we sent the wrong design, or your order arrived damaged, we fix it at our cost, shipping included in both directions. Email hello@aposl.us within 14 days of delivery.

4. Exchanges

Our socks are one size fits most, so there are no size exchanges. If you would like a different design, return the unworn pair under section 1 and place a new order.

5. How to start a return

Email hello@aposl.us with your order number and what you would like to do. We will reply within two business days with a return address and instructions. You cover return postage when you are returning for any reason other than our error; we cover it when we sent the wrong item, the order arrived damaged, or a pair failed under section 2. Please do not send anything back before you hear from us — we cannot match an unannounced package to your order.

6. Refunds

Once your return arrives and we can confirm the socks are unworn and accompanied by their original packaging, we will issue your refund to the original payment method within seven working days. Original shipping charges are not refunded on a change-of-mind return. We do refund shipping in full when we cancel your order, when we cannot ship it, or when the fault is ours.

7. Lost or stolen packages

Every order ships with tracking. If tracking shows delivered and the package is not there, check with your household and your neighbors first, then email us and we will help you open a USPS claim. Every Aposl order carries $100 of USPS insurance at no cost to you.

8. Canceling an order

Email us before your order ships and we will cancel it and refund you in full, shipping included. Orders normally leave within one to two business days, so please tell us quickly — if yours is already packed we may not be able to stop it, in which case send it back under section 1 and we will cover the return postage. If we cannot ship your order within the time stated at checkout, we will contact you with a revised shipping date and give you the choice to accept it or cancel for a full refund.